We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to us and we will provide you with an exchange within the following guidelines.

1.   For incorrect choice of purchase or change of mind there will be no refund

2.   Full refunds or replacements given on damaged or faulty goods returned

    within 14 days of purchase. Goods must be returned before a replacement is dispatched.

3.   How to Return and Item:

    -Please request a return /exchange by emailing michelle@theredhippo.com.au within 7 days of receiving your order.

    -Please include your full name, reason for return, order number and which items you will like to exchange

    -Once your refund/exchange has been approved you will receive and email a form to be filled out and returned with your item

    -Once we have received your item we will notify you and process your exchange/refund with 7 business days

    -If the item does not reach us safely Red Hippo & Associates Pty Ltd will not be be held responsible

Returns Address:

Red Hippo & Associates Pty Ltd

Level 1, 1073 Pittwater Rd, Collaroy NSW 2097, Australia

4.  All freight costs for returns and deliveries of refunds and exchanges (excluding damaged or faulty goods) will be at the customer’s expense.

5.  All goods remain the property of Red Hippo & Associates Pty Ltd until paid for in full.

6.  All goods must be paid for in full before dispatch.

7.  All prices are given in Australian Dollars inc GST.

8.  We do not have any liability to you arising from the supply of our products. All warranties and representations are fully excluded to the extent allowed by law.