1. An email confirmation will be sent for all online orders.
2. All orders are shipped with Australia Post unless the customer requests to pick up from our nominated address which they will be informed of by email.
3. Whether received by phone, email, or online your order will be dispatched 2 working day after full payment has been received. We deliver Australia wide.
4. Delivery will take approximately 2-10 days depending on the delivery address given. Should there be any delay, we will contact you - please ensure that an appropriate telephone number is specified with your order. For urgent deliveries, please contact us and we can arrange a courier for you at an extra cost.
5. Please take care to ensure accuracy when entering the delivery address for your order, especially where orders are addresses to a gift recipient.
Unfortunately, we are unable to redirect parcels once they have left our fulfillment centre.
6. Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note
that additional delivery charges will apply to have these orders resent.
7. For overseas orders please call us on +61 420 987 074 to discuss freight costs.